FAQ | Onward Physical Therapy

Frequently Asked Questions

Onward Physical Therapy

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Do I need a referral from an MD?

In the state of Illinois no referral is needed to see a physical therapist. If you question your need to see your doctor first, feel free to call us to discuss!

Where should I park?

There is plenty of parking in the lot on the south side of the building or there is street parking available directly in front of the entrance to our location.

Can I bill my insurance for reimbursement?

  • This depends on the insurance you have, but YES, most non-Medicare patients residing in IL can send "self-claims" to their insurance company for their treatments at our clinic. You should be able to print claim forms from your insurance company's website, and send it in with the needed receipts and treatment codes that will be provided upon request at our clinic.
  • The amount of reimbursement or application towards your deductible is completely dependent on your insurance plan. If you call your insurance company to inquire about what you can expect to receive, you should ask about reimbursement for "out-of-network Physical Therapy" expenses sent in via self-claims.
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